Frequently asked questions

Can I give or sell photos to other realtors, builders, home owners, stagers, etc.?

As with any professional photography, Boston Image Maker retains the copyright to all photos and floor plan images. The photos you receive are licensed to you only for the current sale of the property. For further information, visit the Terms of Service page.

Can you fit me in if you’re already booked?

Possibly, but it depends on the day and the property. The honest answer is that squeezed-in appointments lead to rushed work, which doesn’t serve anyone well. Booking 7 to 14 days in advance is the best way to lock in your preferred day and time. If your timing is tight, send the request anyway; sometimes openings come up.

How do I schedule a photo appointment?

The best way to reach us is through the Photography & Floor Plan order request form. Submit your property details and shoot preferences, and we’ll respond with available times.

How does the floor plan tour get posted to MLS?

Once your listing is live, we need the MLS number so we can connect your interactive floor plan to your listing.

How far in advance do I need to schedule?

For the best chance of getting your preferred time slot, we strongly suggest reaching out 7 days prior. Properties over 3,000 sq ft, or those that require additional travel time, may require more notice. During peak seasons (Spring and Fall), we tend to book 2-3 weeks in advance.

How far will you travel?

Standard rates include up to 1 hour total round-trip travel time during non-peak hours from our office in Somerville. This roughly covers the area inside Route 95/128, north of Route 9, and west of Route 1. Properties beyond this area can be scheduled with an additional travel fee. See the Pricing page for the current travel rate.

How and when do I pay?

Payment is due at the time of the shoot. We accept credit cards, debit cards, and checks. The photographer can usually calculate the final price before leaving the property.

If it’s raining or cloudy, should I cancel my photo appointment?

We suggest you keep an eye on the weather forecast and plan accordingly. Appointments are kept unless a state of emergency or parking ban is declared. See the Pricing page for current cancellation fees.

What do I need to do before the photographer arrives?

The property should be photo-ready when the photographer arrives. That means clutter cleared, staging complete, cleaners and contractors gone, pets contained, and immediate access to the property. An hour before the shoot: turn on all the lights, open the blinds, clear surfaces, and make the beds. Any special considerations (what to include or exclude in shots) should be discussed in advance.

When will I get the photos back?

Photos are edited, optimized, and available for download within 24 to 48 hours of the shoot. If our schedule allows, same-day delivery is available for an additional rush fee. See the Pricing page for the current rush fee.

Why don’t you answer the phone?

During normal business hours, we make every effort to engage with our clients, but we’re often with a client or driving between appointments. We don’t list a phone number publicly because email and the website form get faster, more reliable responses. Please send a detailed message, and we’ll respond at the first opportunity.